Avis Car Rental - Banff, Alberta

Lyne R.

J ai réservé une auto par internet. J ai téléphoné par la suite pour m assurer qu il aurait des pneu d hiver. On m a renvoyer une confirmation que ma requête était enregistrée. Lorsque que
l on arrive pour prendre possession du véhicule on nous annonce une surprime de 20$ par jour plus taxe . Soit plus cher que le véhicule. Sérieusement , c est vraiment malhonnête ce fonctionnement et ce prix exorbitant !!!

Gerard B.

Mon épouse et moi avons loué depuis la Martinique un véhicule à votre agence de BANFF, afin d'effectuer un roadtrip dans les Rocheuses Canadiennes du 14 au 18 septembre 2023 Il était prévu que nous rendions le véhicule à une agence AVIS d'EDMONTON le 18 septembre.
A notre grande surprise, l'agent de service le 14 septembre vers 15h00 refusa de nous donner le véhicule, prétextant que nos permis français n'étaient pas valides. Nous avons tenté de lui expliquer qu'étant au Canada juste pour 2 semaines, que l'utilisation du permis français était autorisé. Il a refusé de nous écouter. Très énervé, il a claqué la porte du local en le fermant et est parti, nous laissant devant le local avec nos valises et sans solution, alors que nous devions dormir )à CANMORE ce soir là.
Heureusement que le lendemain, un autre agent qui était de service vers midi nous donna le véhicule sans aucun problème.
Je tiens à signaler que l'incompétence de l'agent de service le 14 nous fit perdre un jour de location, nous privant par de certaines visites prévues à notre programme et engendrant des frais supplémentaires pour notre voyage

Mark F.

We hired a car from Calgary Airport to Banff as a one-way, which was cheaper than the Hotel shuttle by CAD100!
Returning the car here was painless and a pleasure. The person on the desk could not be more helpful.
Happy Preferred Customer.

Update 02 Jan 2025:
I returned here to pick up a car for our return to Calgary. As noted above, got a great deal that was cheaper than the shuttle using two one-way hires.
On picking up the car, we were a bit nervous the slightly smaller SUV was not going to accommodate the luggage and people, but the folks at Avis in Banff were accommodating and offered we could return and swap if we had any issues. As it turns out, the luggage (ski bags) fit ok.
Again, great, friendly customer service.
Absolutely recommended. 5 stars from me.

Niels H. S.

Many thanks to Cory, who help us a great deal getting our car insurance sorted out! He saved us a lot of trouble and made our visit to Banff a very pleasant stay. He was efficient, honest, and very helpful! Thanks.

Natasha P.

Exceptional customer service from Cory. My Fiance and I rented a car from the Calgary airport location for our week long vacation in Banff. On the second day of our trip, the key fob to our vehicle unexpectedly died which was a huge hassle (car alarm going off every time we manually opened). When Avis customer support couldn’t help by phone, we took the vehicle to the Banff location for assistance. Cory went to 4 different local stores to find the battery that was required for our vehicle, and essentially saved the day. If I could give more than 5 stars I would. Thank you again, Cory!

Mark L.

We hired a car from Vancouver which developed a fault when we were in Banff. Corey handled the issue very professionally and arranged for a replacement car to be available that afternoon. This meant there was no disruption to our travel plans. Thanks Corey - you did a great job!

Joe R.

We had an issue with a car hired from Vancouver Airport which was dealt with efficiently and professionally. In contrast to the Vancouver Airport Avis staff, we had great customer service to replace a vehicle with a leaking roof.

Hessel

Thanks Cory and Mikael you guys are the best! Reliable and fast! I hope my car never breaks down again, except in Banff