Browns Socialhouse Okotoks - Okotoks, Alberta

Rob H.

I am hoping this was an anomaly for this visit but tonight’s visit was terrible. Our server could care less about us, was rude and tried to rush us along. The hostess/manager made us feel unwelcome immediately by making a snide comment about us being early for our reservation.

I am a huge Brown’s fan and we drove out to Okotoks specifically for it from Calgary. However, we waited forever in an empty restaurant for our appetizers, one was stone cold, the other was hot. We ordered a French Dip and it was disgusting, tough and tasted like the beef was cooked several times. Alfredo’s were tasteless. The Fish & Chips was way over cooked and the fries were cold. The tipping point was our key lime pies; we ordered two and they brought out them out together, one of which was nearly twice the size of the other, how do you not notice that? Clearly, no one seems to care at this location anymore.

We were here in November and had a great experience and I’m hoping that this was a one-off but after close to thirty years in the industry myself, you could tell this was a management issue.

Sema R.

Amazing restaurant, great food,great customer service. We went there for family dinner and everything was amazing! Food had such good flavors,our server was great and overall place was really great
Good ambience, drinks were good. Will definitely go.back

Carter J.

!The food was delicious, the atmosphere was great, and our server, Drew, made the experience even better. She was super friendly, attentive, and gave great recommendations. Showed she cared about us!! Can’t wait to come back—hopefully, Drew’s working when we do!

Ichiban N.

First time eating here.
Ambiance 7/10
Service 9/10
Food 9/10
Pleasantly surprised, I went in not having any pre conceived notions.
The dishes we ordered were all well presented and all tasted pretty good.

James E.

I can handle waiting a little longer, I can handle not always getting the server on their best day, but I can’t excuse being served undercooked food twice in a two weeks span. That, and the manager has a propensity for absolutely chewing his employees out while seated in the corner of the restaurant. We can hear you man. Two stars instead of one because I remember what this establishment is capable of.

Shelley T.

The service was terrible & when 4 servers are standing around chatting with each other in a fairly empty restaurant, you tend to get upset. Especially when you have an issue with your food. Khiannon who was the manager on duty made everything better. Back of the house should not put out food that is not acceptable. After the fix the meal was delicious. Once again thank you Khiannon for making it right.

Claire H.

I had a fantastic experience at browns okotoks thanks to our server, Drew! She was friendly, attentive, and made great recommendations. Her upbeat attitude and excellent service truly made our meal special. Highly recommend asking for Drew when you visit!

Trinity M.

I came in tonight for dinner and was absolutely blown away by my service from Ashlynd! I don’t come to Browns often so I was pretty on the fence with what to order, but she suggested tons of great things! The Oreo jar will forever be my go-to now! She was so sweet and helpful, I will 100% be asking for her every time I come in!