Seaside High-Speed Internet - Glace Bay, Nova Scotia

Allan MacIntosh

Waiting for tech support to call back..been “escalated” several times but does not seem tech support work weekends. The “phone answerers” cannot send a signal to restart the system. Terrible customer service.

coles69coles

Wrote a complaint to the BBB

Forcing an elderly man to pay someone else’s bill and was told if he doesn’t pay the other persons bill to go somewheres else for internet.

horrible company and you can clearly see how much scamming the company is doing, all the people who are having problems ,being scammed, ripped , given low quality internet for high prices , if we get enough Better Business Bureal complaints , they will have to change their ways and obey the Law.

Someone else had internet at my location in their name , they moved out and took the bill with them, seaside is forcing me and other people to pay their bill , not allowed internet till we pay someone else’s bill, it’s not the law or will the show me the proof that they can force people to pay other peoples bill , seaside scamming people for extra money mean while putting out less MBPS and quality that you pay for , they can rip you and force bills on you , but can’t keep their end of the bargain and allowed to punish whoever they want and drop other peoples bills on other people and denying service.

We need new providers, soon fibre optics will be around the country and we can finally drop seaside and hopefully close them for good 🙂

Push for starlink and other internet companies ,way better then crapside wireless internet

No more scamming people seaside

Justine Angelo (FlameWarriorJ)

Very often I and those in my family have had issues connecting to their “high speed” internet and even when we do it runs slower than other providers standard package. Their customer service is abysmal and they don’t even have a “contact us” tab on their website so you have to either call or go into their local office to ask any questions or get actual answers. Do I not recommend getting seaside to anyone unless they’re in the lowest of low income households. Just pay the standard package for any other company nearby as they will be only slightly more for a much better service.

Alexis V

We pay for high-speed wifi, which you would expect to work 7 days a week. In reality, we have functioning wifi 4 days a week, 5 if we're lucky. When we call they say they'll call back to let us know before they send someone out, but they never call back and nobody ever shows up. The last time that we called, they basically fired us as customers saying there was nothing else they could do, and they refused to come out to look at our equipment to see if that was the problem. If you have the choice, please save your money and choose literally any other internet company.

Tynan Thacker

Anyone considering Seaside, please beware...I was a customer for 5 years and the service was terrible, very slow, but it was only provider in area, so we had to keep them. The hardware totally ripped out of our roof once and they came back and put it up in about 20 minutes, they didnt check to see how connection was at all. I had to call and waste time trying to get connection better with person on phone. Then the wind blew it off again a few months later. These so called service men came back out and were going to drill it back into the same hole that it ripped out of? And then again they never checked connection. The connection was terrible, even slower, so I called and asked to speak to manager. We told her that they never put it in correctly and she started yelling at my husband thinking we were asking for roof to be reshingled? No,we just wanted them to have fixed the problem of the hardware ripping out twice! After the rudeness of the so called manager we decided to cancel our internet with them. There are many more options out there now. They never called like they said they would to make time to come and get their equipment, instead they showed up one day we were out and collected everything except pole and wires in house! They left the pole up on our roof! Long story short, they gladly accept your money, but if anything ever happens, beware because the manager has terrible customer skills. Terrible customer service + slow connections= bye bye for us.

Randy MacNeil

Great customer service, Worst Internet in history
Have had Seaside "highspeed" for the past 8+ years, 5 years of 1.5mbps download speed, and 3 years of an "upgraded" 5-10mbps download speed, also they raised the price about three times, its the only internet offered around here. 10 minutes away they offer fibreop which is cheaper and around average 60-150mbps.
If you try to do anything besides browse facebook don't get this internet. or if you have more than 1 person in the house who wants to use youtube.

Tina Mac Donald

Myself and my mother both have seaside (only because there was no other option) and they have very good customer service, but their speeds and cost don’t match up! I don’t mind spending more on faster internet if that’s what we got but that is not even close to the case! At my mothers house she just got off of dual up in 2011 and seaside was her only option the connection is slightly better but only slightly! Can’t load Netflix, Facebook or YouTube if another device is even connected to the internet. Myself we have had so many outages and glitches having to restart our modem every day since a big storm caused some service issues. We are unable to load two things at a time I have gone over my cell data (10gigs) just about every month because the service is so slow. Now they want to increase our bill again! No! We are switching to another provider.

cbootz

I’ve had seaside since 2015 and it always worked well until lately. I have 100 mbps package I’ve never seen it hit 100 yet.. sometimes throughout the day usually early in the morning I will get 80/90s but once lunch hits right until midnight I’m hovering around 5-20 mbps.. I live in the donkin area and I’ve heard from other people out here there having the same problems. My buddy from Glace bay has no issues, his internet sits at 100 and never goes below. They shouldn’t offer 100 mbps if they can’t maintain that speed. I’m overpaying and it’s starting to get frustrating.