North Nova Cable Ltd - Lower Truro, Nova Scotia

Jocelyne V.

We switched over to fiber optic line with North Nova Cable a month ago. We are so please with our new TV and Internet service. There was a few ¨Bumps...¨ but the service was excellent. I definitely recommend them.

Richard F.

Our internet suddenly went out. After calling to see if work was being done on lines, the technician determined the problem was with our internet. Within 10 minutes, Joey & Robert appeared at the door and quickly determined what needed to be done. Two very nice guys intent on getting our internet up and running and ensuring we were instructed on new technology. We have had North Nova for many years and very seldom lose our internet or cable. The price is very low, our reception is always great, and this service was exceptional.

Jenn R.

We have used North Nova Cable for our cottage internet for several years. We always have fast speeds, and the customer service and installation/service technition is friendly & helpful. Prices are great and they are the only service that allows seasonal owners to shut off during the winter (huge bonus). Service calls show an above average responsibility to ensure the internet is working as it should.

W H.

The people who own North Nova Cable have the ideal dream of a business. Their service continues to get worse and worse, while their customers stay loyal. Zero upgrading, their website hasn't been updated since December 2016.

Was reliable for the first while of using the service.. then it has completely gone down the drain with no reason. Zero reliability, extremely inconsistent - its only consistency is that it's inconsistent. If you're up at 3 am and no one else is on the North Nova Network, then you might actually be able to get speeds posted as "up to".

If you ever dare to try to use this internet from the usual daylight hours, good luck. If you need to load a web page once every 30 seconds or something, it's great.

I use my phone as a hotspot more often than I am able to use this as an ISP.

GaryMtasha W.

I hooked up to NNC on 2Mar2023 and I'm consistently getting a download speed that exceeds the 25 Mbs. Previously, I had been paying considerably more to another provider and their service was not as good as what I'm getting now. A very DELIGHTED Customer in Pugwash.

Miranda L.

To say I am disappointed in this company, is a grave understatement. My mother had been having issues for over a year when I ended up calling them to have their service discontinued in January. My mother sent their equipment back to them shortly after. Needless to say, she was shocked when one of their workers came onto the property, belittling her for changing to a different company 3 weeks ago. He then proceeded to walk past her into the house telling her that he was there to pick up the equipment. Absolutely inappropriate behaviour towards anyone let alone a senior living on her own. I would strongly recommend thinking twice before using their services.

Connor H.

I’ve had the 10mbs for 3 or so years now. Sometimes seeing speeds past 10mbs, lately I’ve only been getting 3-7mbs.
But the last few days every time I try to load a webpage the internet crashes. God forbid I try to connect my phone while the computers connected. This last week has been absolutely terrible, I have called and left voicemails because no one picks up. How can you overload a tower and continue to charge the full rate? I day trade and need the internet, costing me hundreds of dollars lately. I’m fed up, can I speak to someone. Do I honestly have to show up at the office? I’ll call everyday day and leave a voicemail, UNREAL.

Update: NNC did end up sending someone to adjust the dish, since then I have not dropped service. Service is what it should be for under 10mbs.

Connor

Nina B.

Roofers cut off our internet connection and North Nova was very prompt to come and reconnect. They were amazing and even went the extra mile to connect a TV in the house. Very impressed with service