Laundry Central - Renfrew, Ontario

I H. Z.

It had a lot of people and it piss me off the only thing that was good was the washing machine didn't work I'm never going here again

Max M.

Lots of different machine sizes, always some available to use, always clean machines, little carts on wheels are very handy, coin or card, clean bathroom. Had an issue this morning so I called the number posted inside, my money was refunded immediately, extremely good customer service very friendly. 10/10 stars

The B.

Awesome customer service. Had an issue with a machine eating my coins. When I called the customer service number my call was answered right away and “Shawn” was able to immediately start the washer remotely. He was very professional, polite, and apologetic. Lots of newer machines and, although I had a problem starting my washer, they appear well maintained. Laundromat is clean and bright. The place could use a few chairs and a folding table but that may be a COVID thing. Thanks for your help and pleasant attitude Shawn!

P M.

Was in on a busy Friday, and left one of my blankets in a washer. One phone call to Lanundry Central and Shawn was so nice to ask his employee as to dry it and put it away for me to pick up! Living 70 km one way from the Laundry, I could not have been more great full for their help! Love this place! Always clean, and great it is set up for card use! No more looking for change! Thanks again Shawn and staff.

Kenneth H. M. F. (.

Lots of huge load machines. Fair price. Easy payment with credit card and a fast card option too for prepaid. Keep this place in mind to wash your big pillows and bed sheets.

Barbara W.

Positiv:
- gute Parkmöglichkeiten, auch für
Wohnmobile
- lange Öffnungszeiten
- Zahlung per Kreditkarte möglich
- Geldwechelsautomat vorhanden

Negativ:
- viele Waschmaschinen defekt /ausser
Betrieb
- es funktionieren nicht alle Kreditkarten
- Geldwechselautomat gibt nur
1 Dollar-Stücke aus, aber keine Quarters,
welche für die Trockner benötigt werden.

Owen G.

I went to the Renfrew location to use a dryer as our power was out at home. I initially tried to use 2 separate credit cards but each time I swiped a message would come up instructing me to go to the loyalty machine. I then purchased a loyalty card and loaded it with the lowest possible amount of $20. The machine started and ran for 45 mins.
When I was finished I noticed that both my credit cards had $30 holds on them. I called the customer service number and spoke to a gentleman to explain the situation and he assured me that my card would only be charged $3.50 for the 45 mins drying cycle.
In the week to follow I noted several charges still on my credit cards-$3.50, $7.50 and $20.
I wrote them an email explaining again that I was overcharged. Shawn Monette replied within days that he would look into it. I did not hear from him for 2 weeks to follow. He then did not reply to my second email for a month. In the last email his reply was very unprofessional and he stated that he was ‘confident’ that the charges were correct and the machines were used!
Why would I have had to use 2 separate credit cards and purchase a loyalty card if this was the case?!
He also suggested I give the remaining money on the loyalty card to someone who needs it…

I wouldn’t return to this establishment based on the horrible customer service.

Steve B.

Always clean, new machines, well lit, and great location. I had some clothing damaged due to a malfunctioning dryer, but the owner was extremely apologetic and reimbursed me right away for the damaged items. Great customer service!