NEXUS Enrollment Centre - Fort Erie, Ontario

Joseph Rakita (Jirsan)

The Canadian side is great with very quick and pleasant agents. I can't say that for the American side of the process. The boarder agent wasn't very pleasant when we were not sure where to go. Once we got past him, the agents who processed us were better but still didn't seem to do job with a smile, so be prepared.

L M

Had a very pleasant experience at both sides of the border. It was so good we actually ended up in the US before our actual appointment time in Canada (we arrived early). All the border control agents were very friendly and helpful. A very positive experience.

Demi Matta

I typically try to avoid leaving negative reviews unless I truly feel it's necessary. However, I must share my recent experience during my son's interview on August 9. The gentleman at the front entrance, who was responsible for gathering documents, exhibited an unpleasant demeanor. Despite the center being almost empty, his impatience and rudeness were palpable.

I had confirmed twice with the enrollment center via phone that a physical copy of the interview confirmation was no longer required. When I mentioned this to him, his reaction was both angry and disrespectful. It was disheartening to be treated with such disregard, especially when we were simply following the guidelines provided. I sincerely hope that someone addresses this behavior, as no one deserves to be treated in such a manner, even if you think that they are missing documents.

Dear Sir, I cannot understand what prompted your attitude towards us. As a representative of the government, you hold a role that should embody respect and professionalism. Kindness costs nothing but means everything. I hope you never experience the kind of treatment you directed towards us.

On a more positive note, I want to express my gratitude for the officer who noticed my distress that day while I was waiting and offered genuine kindness. Additionally, the lady who assisted with my documents during my personal nterview a few weeks prior was exceptional—her warmth and professionalism were greatly appreciated. I wish she would have been there for my son's interview instead of that gentleman.

Ali YIKILMAZ

The process went smoothly overall, but I encountered a bitter individual at the check-in counter who seemed to despise his job. As soon as I began speaking with him, I half-expected to find a hidden camera, thinking the situation must be a prank. His communication was extremely disrespectful, and he seemed ready to pick a fight. I don’t know this older man’s name, but I’m confident the managers are familiar with him, and I’m sure he’s received numerous complaints in the past. His behavior is far from the Canadian kindness one would expect. I hope the managers address this issue.

Robert Cameron

Went to this office for a 310 appt. Was eating a Frosty and entered 5 mins early due to heat to get my app papers in order and went outside to put said Frosty in Garbage. Re-entered, no other appts waiting and front desk person (non guard) opened door and screamed so loud it could be heard a block away I was "acting suspiciously" and I was a threat for putting said Frosty in Garbage. Then he harassed me on changed appt by US Border Supervisor from Whirlpool appt that was cancelled. US never provided updated document just email. Then I was harassed by 2 female officers for not updating my application address in their 18 month wait since February 2023. 5 other families from India who took my time slot, Korea and then China were treated with courtesy, respect but not me I was yelled at, surrounded by 2 border guards in front of 12 others, told I defrauded the application by not updating my address but i had an updated DL and letter proving my new address by ISP bill, which Homeland Security said to bring. American side not a problem over with in 3 mins. Canadian side 55 minutes of degradation, humiliation and abuse.

Shaunak Bhika

Staff were friendly. Interview process was quick, simple and straightforward.

Nigel Buck

Just had my part #1 nexus interview today. I can not find fault at all. No queue, exceptionally helpfull and very good information both on how to use Nexus and also how to get to part #2 in the USA.

Areeb Akhter

Took me a full hr before my appt & the Agent was so kind in explaining the process to me.

She even cracked a joke that the other side isn’t like them & I should expect more pushback.