AC&D Insurance Services - Prince Rupert - Prince Rupert, British Columbia

AC&D Insurance Services - Prince Rupert

AC&D Insurance Services - Prince Rupert est une agence d'assurance située à Prince Rupert, en Colombie-Britannique, au Canada. L'agence propose des services d'assurance de haute qualité à ses clients locaux et régions. Adresse: 500 2 Ave W, Prince Rupert, BC V8J 3T6, Canada. Téléphone: 2506249185. Site web: offices.insurebc.ca.

Sécurité et accessibilité

L'agence AC&D Insurance Services - Prince Rupert se soucie de la sécurité et de l'accès de ses clients. L'agence est accessible en fauteuil roulant et dispose d'un parking accessible en fauteuil roulant pour faciliter l'accès aux clients ayant des besoins spécifiques.

Services offerts

Les spécialités de l'agence AC&D Insurance Services - Prince Rupert comprennent l'assurance automobile, le logement, les sinistres, et bien d'autres. L'agence travaille avec diverses compagnies d'assurance pour offrir des polices d'assurance adaptées aux besoins de ses clients.

Avis des clients

L'agence AC&D Insurance Services - Prince Rupert a reçu 37 avis sur Google My Business, avec une moyenne de 3 sur 5 étoiles. Les clients saluent le service personnalisé et la flexibilité de l'agence, qui ferme tard pour s'assurer de répondre aux besoins urgency des clients. Certains clients ont loué le service exceptionnel de l'agent, Dean, qui a expliqué de manière patiente et approfondie l'information sur les assurances aux clients âgés, rendant leur expérience bénéfique.

En somme, l'agence AC&D Insurance Services - Prince Rupert est une destination fiable pour ceux qui cherchent un service d'assurance adapté à leurs besoins, avec une attention particulière pour la sécurité et l'accès de ses clients.

👍 Avis de AC&D Insurance Services - Prince Rupert

Justin S.

5/5

Came in just before close, and the service from Dean was amazing!! I was with some people from Terrace who needed insurance that night to get home after a new car purchase. Not only did the business stay open past close to accommodate, he was patient and excellent at explaining the insurance information to the two elders. Made their night! Thank you Dean for the excellent experience!

Danielle G.

1/5

I'd give them a better review cause I've never had trouble there till today, the lady who sits in the middle of the 3 desks toward the back gave me a hard time trying to get insurance and title changed over, for a trailer I needed for work, that I bought.
The seller signed his name on the transfer paper but she the insurance lady , wanted him the old owner to print his name on both the transfer paper and the old insurance. (He's back in russia) So I took it to northen savings and the lady there was alot nicer, she just had me print the old owners name myself on the transfer paper, after all he already signed it. didn't need a printed name on the the old insurance either. I think the lady here was just being a 🐄 🐮 🐄

Jill M.

1/5

Dealt with them for 20 years and last years renewal I didn't get my poilicy copies or my preauthorized debit schedule. Phone to ask for them to be sent and a month later had to ask again. Sent an emailed letter stating to stop acting on our behalf and surprise surprise got a renewal package last week and the insurer took money out of our account. I contacted the insurer directly with the email I sent 6 months prior and got a prompt cancellation and refund. I asked AC&D manager for a written apology and, just like my letter, have been ignored.

Gerald W.

1/5

I went in the office in Prince Rupert with my mom. She was concerned how she may be treated. When we walked in 2 agents and manager Dean ran to the back for a quick huddle. The manager Dean, don't know his last name. Had approached us, with hands on his hips (confrontational stance, aggressive stance) being native he figured we would bow to his aggression. So what happened, when Dean started to get aggressive. I had comment that according to group the governs them, he can not deny insurance. He says I can do whatever I want. And the then snaps insurances papers back to mom and says " go elsewhere" and he called mall security.
She did and a lot cheaper.
I did get a call from Deans supervisor Kelly RE: said issue. He questions me on what happened, we had discussed what had transpired. Then he mentions an issue what had happened with previous manager between myself and her ,several years earlier, I had lodged a complaint to the governmental regulators due to her divulging information RE: moms account. Kelly was questioning previous issue RE: complaint. Albeit, it took me a long time to connect with him. No matter which office I had called for AC and D. To find a person I can lodge a formal complaint .Kelly had told me to stop contacting various offices to get a hold of him.
So in short, it's my believe Kelly knows the issue in Prince Rupert. Refuses to act upon it, perhaps because Dean prevents claims. Due to him being arrogant and talking down to clients which is condon by the Head Office of AC and D

Hilal E.

5/5

These guys really go above and beyond to find me the best setup for my business and home insurance needs. It's always awesome to deal with them. If you want a friendly and professional al service, they are the guys to go to.

Jocelyn W.

2/5

Anthony is amazing. Best agent there! The one lady there is rude and didn’t have very good customer service. When it was brought up that she had made a mistake she told us that she was calling security and asking us to leave. Because she made a mistake and wouldn’t own up to it… but I highly recommend dealing with Anthony!!!

samantha M.

1/5

worst experience possible at this place trying to buy insurance for a new vehicle that I had purchased. I had all of the necessary paper work with me. The lady from the dealership company who was going to insure my trade in and drive it back to the dealership, who is obviously authorized to sign on behalf of the company, as they gave her a brand new truck to drive to prince rupert. The smaller asian starts dealing with the lady from the dealership, she starts telling her that she cannot finish the transaction without proof from the company that she is authorized to sign for insurance, which would have been an easy fax, the lady tells her she has been doing this job many years and has never needed papers to do so. Insurance lady starts raising her voice at the woman and started yelling that she will not finish the transaction. Meanwhile for my insurance on my new vehicle I had everything I needed. I asked her to calm down and stop raising her voice because I had my one year old in my arms the whole time she then throws all the papers across her desk and says im not serving you go somewhere else. I was absolutely disgusted and appalled with this type of behaviour and what an embarrassing display to show out of towners how we deal with costumers. My insurance for my new vehicle and the other transaction were completely different things and she did not have to throw my papers at me across her desk. I then called the office and asked for the ladies name and head office phone number and the lady with the short grey curly hair refused to give me any information and hung up on me. We then went over to northern savings and were treated with dignity and respect and insured both vehicles no questions asked. Never again going to Archibald in prince rupert

Darryl A.

5/5

Allie is a dream to work with, I keep going back because she is so helpful. Both in person and via email when we had to do things that way. Friendly and efficient.