Cambridge Electronics Inc | Telus & Koodo Store - Fort Saskatchewan, Alberta

Paige E.

I went into this store to get a new phone through koodo. Dan and Holly were extremely kind, knowledgeable and helpful. They worked together to get me in and out quickly and helped me get everything I needed. Dan even went above and beyond and updated my outdated information in my account for me. They were both able to answer all of my questions with ease. Very painless experience!

Lauren P.

avoid if you can. I sent my phone away to be repaired via apple care due to a cracked screen. Dan had charged me $129 before they sent it and said if they just replace my screen, the cost of that would be $39 so the difference would be refunded. fast forward to today. I go in to collect my phone. My paperwork says that only my display was replaced. The lady who was helping me today said that I would be charged $39, I explained that Dan had already charged me therefore I should be refunded the difference. When the worker called Dan to ask him what to do. She was told to not refund me. I called corporate (*611) and spoke to the escalation team to get clarification and they said that I was not supposed to be charged prior to the phone repair and only to pay once the repair is complete and the phone is ready for pick up. I’ve heard so many bad things about this specific Telus location and never had a bad experience until today.

Aron C.

Purchased a new phone with a new screen protector. The screen protector was obviously defective, as after it was installed (by the owner) the corners started to lift after a few hours. The next morning there was a large bubble in between the screen, and the protector. The protector came off and is obviously defective. I came back to the store, after my shift the following day to exchange it. The owner said that the screen protector only has warranty through the manufacturer, which shouldn't be the case. The owner of the store should go through the manufacturer himself for warranty and either refund me my $45 or exchange with a new unit. Instead he quickly wiped the defective protector "clean" and reinstalled it to my phone. I touched the protector with my finger and it came right off, so I left it on his desk and left, useless to me anyways and he wont give me my money back. Not happy at all, even gave the man a $20 tip! (He is short staffed, only him working the evening with a lineup of customers)
Should have gave me my money, or a new product, and warranty the defective one himself through the manufacturer, not the customer. Now he can sell mine again and make double!

Kevin O.

Got my phone fixed there,, they transfered the data over using near field com, than when the phone came in, wanted to charge me 50 bucks to switch everything or use my back-up. After 4 hrs on the phone with tech support, it's going to take me 2 weeks to get back into my account all because of this greedy business. Go to any other telus stores they have to be better than this. Just got a new job, lost all the contacts. And they knew this would happen, thats why they charge 50 dollars to do it the easy way.

-7 stars. You're better off down the road.

Update- it's been a week and I still don't have access to my account. No contacts. And they don't care, they're too greedy to care.

Whitney R.

Got a 3rd phone. The first month they charged me the monthly price twice and told me "thats just how it is" and to call a number if I have a problem. They didnt want to help me figure anything out. I also find it quite dishonest for them to not tell me that they were going to do that. This is not the first problem ive had with them being dishonest

allisondive

Dan fixed the problem with my sister’s phone as quickly as he possibly could, whilst looking after 2 other clients. (Short staffed). He and his wife were so pleasant to do business with. Dan was very knowledgeable. I would not hesitate to go there for future phone needs.

Connie D.

Great customer service. I travel a lot for work so having a working phone is critical. All the staff was helpful and knowledgeable. The owner Dan made sure I was taken care of and even personally helped test my phone to make sure I was up and running again. Service was above and beyond. A big thumbs up from me. I will be recommending this small town dealer to all my friends and family. Again huge thanks to Dan and his team. 🙂

Kayla J.

Went in to look at getting a new phone and phone plans. Was told that it was the only deal they had and were actively trying to offer it to me. They didnt even have that type of phone in stock. And then proceeded to try to sell me something i wasn't even interested in/ relevant to what I came in for. Id go to the other Telus in the fort dont bother going here.