Canada Goose Banff - Banff, AB

Rylee R.

We’ve visited the Canada Goose store in Banff twice in the last six months, and each time, the experience has been fantastic! The staff is incredibly friendly and helpful without being pushy, which makes shopping here a pleasure.

We’ve purchased multiple jackets from this location, and the quality is top-notch—one of our favorite brands! Even my husband, who is 6’5”, has no issues with sleeve length, thanks to the knowledgeable staff who always find the perfect fit. Highly recommend this store for anyone looking for premium outerwear and excellent customer service!

hef321 H.

I walk in with my family without knowing what we need. Upon entering the store, we were greeted with very warm welcomes from the store associates. I was wondering around just trying to figure out if I need arctic grade -5°C apparels since we are from Texas 38° C. Sales associate name “G” first notice we are traveling with my 2 kids. He made sure they are distracted so me and my wife can shop without distractions. He patiently explained the different type of temperature scales. We even got to experience the “freeze room” when another associate told us it’s broken. It’s not.

We walk out with 2 Arctic jackets. I don’t even know when I can wear it in Texas. G provided a perfect experience for me and my family and made 2 great sales.

nn B.

I love it here! Will definitely come back here every time I can. The layout is amazing and everyone was so accommodating. I recommend looking for Evelyn (let her know I sent you). She had introduced me to her own personal favourites and what she believes I would prefer based on the apparel I gravitated on. Evelyn would even describe every single jacket I touched. We tried on several jackets and she even pulled out every colour available to let me choose, as well as the different sizes I'd like to check for fitting. She never made me feel like I had to buy a jacket just because of how much time she spent on me. She felt like my shopping bestie! My boyfriend even laughed at me for trying to tip her. 😅

Overall, great customer service!

Thank you, Canada Goose.
Special thanks to Evelyn!

Maria M.

I'm writing to commend two of your associates, Romeo and Zoe, who assisted my sister and me during our visit in May 2025. They were both exceptionally helpful and friendly, making our shopping experience truly pleasant. Their outstanding service is a significant asset to your store.

Harry F.

This store is terrific. The moment we entered the store we were approached by a young woman who was interested in helping us by asking about our interests. She did not in any fashion push us or seem to be more interested in making a sale rather than assisting us. We asked her name, Tallulah Davies. Her knowledge of the product I was looking at was complete and she presented it clearly. We entered the store without any thoughts to purchasing a thing. Just looking. We walked out after spending $682. This wouldn’t have occurred except for Tallulah’s professionalism.
She is definitely an asset.

Ruchi D.

"During our visit to Banff from New York, we stopped by this store, and it was such a great experience. I can't remember the name of the lady who assisted us, but she was incredibly patient and helped my husband try on several styles and colors, providing details about each one. We initially thought the flagship store in Calgary would have more variety than the Banff location, but we were pleasantly surprised! This store had a great selection, and the staff was wonderful.

One of the highlights was the Cold Room—an actual temperature-controlled space where my husband could try on 2-3 jackets, and the staff adjusted the temperature to his request for a more accurate test. It was incredibly helpful in making sure we chose the right jacket. Overall, a fantastic shopping experience!

Viết T. V.

Best service! We were really basic & walkked into the store. The sales staff war really gentle, nice & has a good knowledge bout the products. She showed me the products & helped me to find my size. I was really happy with the service & top quality of the brand.

J V.

Excellent customer service provided as soon as we entered. Was advised in detail about the products we were looking to purchase by sales assistants.

Made the entire process seamless which is what you expect when visiting a high end store like this. Thanks 😀