Firefly Counselling and Consulting - Sherwood Park - Sherwood Park, Alberta

Corrie G.

Had my first hypnosis ever today with Stephanie. She made me feel, warm and safe and I feel we had a wonderful session and gave me some of the confirmation breakthrough that I was hoping for.

I love how direct and logical she can be with me, and it is really appreciated. She is firm in her guidelines about what is to happen and explained the journey and "homework" I needed to do, to aid her in helping me.
Absolutely recommend, and as a bonus, they have the 2 dogs in site that greet you as you come in, and walk you out when it's time to go

Emily

HIGHLY recommend Firefly and Kris in particular. My life has significantly improved since doing therapy at Firefly. I found it to be a safe and comfortable place to work through some tough stuff. With Kris' help, I was able to resolve some big stuff, which changed me and how I approach life for the better. It's the first time I felt like therapy actually made a difference for me Forever grateful to have found this place and to have worked with Kris.

Danielle W.

Administration and policies do not align with providing support for people in distress. My daughters appointment was cancelled due to a credit card expired on file. Her Dad tried calling four times, no answer to update credit card expiration and rebook appointment.
I tried and got through, but reception would not reinstate appointment without credit card on file. They offered for the Manager to call me, I said I would like that. No call back. We have been in good standing clients for more than two years. Her father is primary, so his card needs to be on file.
If her therapist wasnt amazing, I would not support cold approach to mental health.

Leanne E.

This brilliant group of people have literally saved my life. Firefly’s team of councillors are kind, understanding and supportive. They make me feel safe. I have learned so much about myself while working with Kris. He listens to me and when he was unavailable he ensured that one of the other councillors was able to help me if I needed. The team is very friendly when you see them in the waiting room. The therapy rooms are clean and comfortable. The dog greeters are lovely. Thank you Firefly for helping me in my journey. I highly recommend this group of psychologists. They use a variety of tools and techniques to best help you achieve your goals.

TC M.

Not only are all the therapist kind and greet you. The place is so calming. I truly had a difficult case. Karen the first time I met her didn’t give up on me. I have been to multiple therapist, and Karen is kind but gives great attention and therapy. It’s crazy how Karen will remember things about sessions from years ago that I didn’t . Or she will re read sessions from a year back before, this just shows the care she puts into her clients. I have now seen Karen for over 6 years and I don’t think I’ll ever stop. At first the sessions were personal for myself but now I go with my husband! She has seen me grow, and not only me but my relationship. We even go just to update her on our lives and most of the time it’s full of laughter. Plus all the pups there are adorable and really help. I’m not sure where I’d be without Karen because of my diagnosis, but she truly changed my life.

Kelly R.

I had 3 sessions at the end of 2019 and have restarted my sessions, Firefly has moved from south Edmonton to Sherwood park, the staff here are absolutely fantastic, I won't use any names for privacy reasons but after dealing with several issues in my life I'm proud to say I'm on the road to recovery all in part to the professional staff at Firefly , plenty of services available , during these trying times I highly recommended talking to a professional, I'm happy I did , thankyou staff at Firefly !!

coldistheshoulder

I saw Karin to address issues of childhood trauma issues complicated by workplace bullying / harassment and the further psychological and emotional abuse i experienced while an employee of children's services here in Edmonton after I reported said workplace abuse. While a skilled practitioner of emdr, I found the several sessions i did with her helpful and successfully addressed one specific past issue but disengaged as I found her to be uncomfortable with and dismissive of my personal issues and emotional response patterns over the three or four sessions i did there. During a number of instances over these sessions when I was becoming emotional during session her response was not to support and explore what was going on for me but to pooh pooh me / move to shut down how I was responding as it made her uncomfortable and as a result i felt profoundly invalidated, othered and shamed, resulting in me disengaging from therapy with her.

Simply put, it's unacceptable to be shamed for anything, even more so when one is paying $180 an hour for the privilege. I did not feel it worth my time to address my concerns with her given this had shown itself to be a pattern of behavior, not a one time thing, even at intake it happened; the proof was in the pudding and it was best for me to go somewhere else. While Karin is a very skilled emdr practitioner and is no doubt an excellent therapist for women, as a man I cannot recommend her to other prospective male clients. This is a really big and unaddressed elephant in the room type issue within this industry; it is so female dominated I don't think there are many female therapists who either want to accept our gender and our issues or want work with us and our issues. I am now unwilling to see a female therapist under any circumstance, my consistent experience even beyond my work with Karin is that women in this industry just dont get our gender - most seem particularly uninterested, unwilling or unable to assist men in addressing our issues of need.

gillian T.

Went here a few years ago and I’m still not over how awful and unethical my experience was.

Edit to add: my review is a reflection of both the individual I worked with and the management team’s response to the behaviour of their practitioner. Diagnosing an abused person (incorrectly) after 2 sessions with a serious life altering personality disorder, without any DV protocols during COUPLES THERAPY. This is not only dangerous and wildly irresponsible, it’s failing to use the tools of the trade effectively. I wonder how many vulnerable people were further abused after couples counselling with this company, thinking something was “wrong” with them when they were just being treated poorly by the person claiming to love them and having a logical reaction to that betrayal. By skipping any attempt at meeting with us individually to go over any potential threats of DV, my practitioner became part of a cycle of harm, and I paid for the privilege.

I am not “harming” individuals by leaving a fair and honest review based on my extremely poor experience. The tactic of calling this harmful is blatantly manipulative, as this clinic had received many complaints about the practitioner in the form of other google reviews before doing anything. This clinic failed me by not maintaining DV protocols with their service providers when I was a client.