Johnston Meier Insurance Agencies Group - Oliver, British Columbia

Lin Brian

We recently changed to Johnston Meier Insurance for our home insurance and couldn't be more pleased. We've had impeccable service, saved close to $300 and have much better coverage! That's huge!!! For the first time, the policy has been fully explained to us, and I feel we're getting good value for our money. I highly recommend Johnston Meier to everyone.

Kristi Leiper

First blonde lady I spoke with was very kind and gave great information and service. Let me know to come back at 130 to recieve the service I was looking for. Came back and waited 20 minutes because the Second lady, dark hair and glasses was late for her lunch break. She was not kind and would not listen to what I had to say concerning my previous information. She would not even look anything up or listen to what I had to say, cut me off and jumped to her own conclusions instead of looking anything up in her system and was rude. As a veteran, I hoped for a more personable experience. I Will not deal with this place again! Better off in Penticton or Oysoyoos, service is better.

Phill Bruce

They say that for every person that complains about service,there is ten more that didn't complian,but should have. In my case Kudos.lavishing praise with a big Thank-you Oliver's Johnson meier Cheryl, Becky, Gwyen Navdeep, Paramjeet and Renne. Simply the best in town!

Michelle Moses

Excellent service! Becky was beyond patient with us. Thank so much for your help Becky!

J C

these guys have no idea what they're doing..but charge top dollar to waste your time. There's other places to go to around here... you should try them instead

and I begged to speak to a manager and never heard back from them until I put in this unpleasant review.... now they want to offer some service?

Bryce Frederick

An incredible insurance experience, I dealt with the lovely Gwyen to get some tenant insurance, and the whole process was a breeze!!

Janis J

Went to get my address updated on my drivers licence and the lady said, I was in line and to go have a seat, it wouldn’t be long, 15 mins later, I looked around the back and there was at least 6 employees sitting chatting amongst themselves, they all looked completely surprised as they were all caught chatting and not looking after any customers seated in the waiting area, I was so upset and appalled of the lack of customer service, I said please give me my ID back it’s hot out and I have my dogs in the truck, I’ll go somewhere else and I will always now, for all my needs as this was not the first time I have received poor customer service at this location. I will never go back for anything at JM Oliver as the customer is so awful. Save yourself some time and go anywhere else.

Georgina C

It is with regret that I must express my dissatisfaction with the level of service provided by your representative, Steven. During a recent interaction regarding inquiries about our ICBC insurance, I encountered significant obstacles and experienced a lack of professionalism from Steven.

First and foremost, Steven's demeanor was both rude and condescending throughout our conversation. His dismissive attitude towards my general questions reflected poorly on the company's commitment to customer satisfaction. Additionally, Steven's insistence that he could not provide information unless I was physically present at your office was not only inconvenient but also contradictory to common industry practices. We have on several occasions inquired and or changed our insurances over email with many other ICBC insurance companies - perhaps Steven should upgrade his skills on the policies and procedures regarding privacy.

Furthermore, I found Steven's refusal to explore alternative methods of verification, such as those commonly utilized by other businesses including banks ie three verifications questions along with an email authorizing communication, his unwillingness to adapt to customer needs demonstrates a concerning lack of flexibility and professionalism on Steven's part. When I mentioned to Steven that other insurance companies assist us over the telephone and email, his response was “I don’t care what other companies do”.

Moreover, Steven's failure to inquire about the nature of my inquiry before making assumptions further exacerbated the situation - as I only had a general question. Effective communication and active listening are essential components of providing quality customer service, and Steven's oversight in this regard was disappointing.

In conclusion, my experience with the Oliver Branch of Johnston Meier Insurance, particularly with representative Steven, fell short of expectations. As a customer, I value professionalism, attentiveness, and respect, qualities that were regrettably absent in this instance. I sincerely hope that this feedback prompts a reassessment of customer service levels within your organization to ensure that future interactions are more positive and productive for all parties involved.