MCI - The Sydney Call Centre, Inc. - Sydney, Nova Scotia

Preet A.

The place is very cooperative and knowledgeable
and. i like the environment working there post been 4 years i’m working at that place .

Career growth: MCI offers career growth programs, certifications, and professional memberships.
Community outreach: MCI encourages community outreach initiatives and provides one working day a year for employees to give back to society.
Benefits: MCI offers good benefits and a central location.
Supportive team: MCI has great colleagues and mentors who are supportive and offer guidance.
Competitive environment: MCI is a goal-driven and competitive workplace that inspires employees to try harder.
Work from home: working from home is a great perk.

Dennis A.

Has some good points. I enjoyed all my sup's very supportive and helpful, but their hands are tied in many ways. Co-workers great. However....
Systems are complete trash. Glitching and Constant issues on seemingly a daily basis. Sales targets and metrics are incredibly high and you're expected to hit them EVERY day or you get a talking to. If you sit in certain codes to finish work for even ONE second to finish work someone is screaming at you in chat to get back online. Sales disappear into the abyss and no one knows why (probably due to awful system they use) and you get talked to for not making targets. Not worth the stress.

Sukh S.

Diverse Challenges: Working at MCI provided a range of challenging and stimulating projects that allowed for professional growth and problem-solving.
Team Collaboration: The collaborative environment fostered strong teamwork and networking opportunities, leading to valuable professional relationships.
Innovation: MCI encouraged innovative thinking and creative solutions, keeping work dynamic and engaging.
Skill Development: There were numerous opportunities for skill enhancement and career advancement, supported by ongoing training and development programs.
Customer Focus: Emphasis on understanding and meeting customer needs ensured a results-driven and impactful work experience.

harshit T.

It's a great job for the students in the Sydney area which is a small isolated town in Cape Breton region. You will get proper hours here. It's a minimum pay job, no growth opportunities here, I joined here as a call center representative and in two years there is not even single opportunity to get promoted to a supervisor level. It's a stagnant job, minimum pay, great work life balance, management is decent here they won't poke you untill and unless you are not achieving your daily goals. It's a good job for the students but if you want to grow and Excel in your career this is not for you.

Sophia R.

If I could give a negative star review I would. I worked here for a few months, and even to start the interview process was extremely disorganized. When you begin working you get a weeks worth of training and all that teaches you to do is to log in. Then you are just left on your own. Their behaviour is completely unethical, you have to fight to get your paystubs and you are lucky if you do, as well as your T4s. You are not allowed to communicate with other departments including HR. If you ever have an issues you need to go to your supervisor and have them go to HR. They will find any reason to write you up, they recently just fired 5 of the brand new hires. All in a row. They change the entire schedule with less than 10 hours notice. It is a completely unprofessional environment. My supervisor once swore at me. You honestly are better off working at McDonald’s before you work here, you’ll make more money.

yaman A.

Got promoted to a supervisor within 2.5 months of joining. Got recognised 3 times over the 1.5 year of my employment. MCI made me the confident manager I am today.

Chaundell C.

I'm starting training tomorrow on site, but so far all the help and tips been amazing. Also my interview went really well. I'm very excited to start. Whatever you may need help with they are their for you right away. So for my first day of training they made it so I am prepared, and have everything and ready to go!

Cadeshia R.

This has been a wonderful experience. Training was awesome and the continuous coaching makes job a whole lot easier. It also shows that management cares about us growing and learning new things.