Mysa Smart Thermostats - St. John's, Newfoundland and Labrador

H. D.

Installé 2 thermostats dans mon condo à Montréal pour mes plinthes et aucun problème pour l'installation. Le mode d'emploi est bien explique . Fonctionne bien avec l'application Android. J'ai également connecté mes Google home avec et le contrôle vocal des températures se fait bien. J'avais eu quelques soucis avec l'application Android mais tout est rentré dans l'ordre à l'aide de leur support. Support très réactif d'ailleurs !
L'application est à ces débuts, il manque peut être quelques options mais cela va sûrement s'améliorer avec le temps.

Jean F. O.

L’équipe technique m’a été d’un grand soutien au début du problème avec achat de thermostat pour mon air conditionné, mais depuis deux semaines d’attentes; Impossible de parler avec quelqu’un par téléphone, aucun lien de téléphone n’est disponible. Tout ce fait par e-mail. Longue attente pour résoudre un problème. Un retour pour un produit défectueux ou finalement incompatible après avoir affirmé qu’il l’était devrait être remboursé avec frais de retour gratuit. J’attend toujours une réponse pour une solution. En espérant un bon dénouement car je crois qu’il on un beau produit, doit tout simplement être raffiné.
Après cette note laisser sur Google map, coïncidence un e-mail la même journée comme quoi il ne sont pas arrivé à une solution pour résoudre le problème et que l’on me suggère de le retourner pour un remboursement complet et livraison gratuite du à un problème de compatibilité qui n’aurait pas dû être. Le tout c’est très bien déroulé pour la façon du retour. Je souhaite que leur équipe continue leur efforts de résoudre et améliorer leur produit, car sérieusement ils ont de l’avenir !

Manouane B.

Le produit est convenable. Toutefois, toute l'aide sur le site Web est uniquement en anglais! Pour une entreprise canadienne, on peut dire que c'est un FAIL lamentable.

Stephen P.

I purchased one Electric Baseboard thermostats over a year ago to test it out. We were planning renovations so if it worked well I expected to buy more. The unit was a breeze to install, looks great and works great.

Based on my excellent experience with the initial unit I have bought more of the baseboard units with the same experience. All of my family members have the Mysa App on our phones and are able to control the thermostats from anywhere. In most of the rooms we have established schedules geared to our lifestyle so to be honest I give very little consideration to issue any more .... the unit works.

The units are also able to give me information room by room for energy consumption and cost. The unit also provides a history of Set temperature, Ambient Temperature and humidity for each room simply reviewing this data every couple of months has revealed alit about our Electric usage for heating.

I currently have 3 of the companies New Air Conditioner Thermostats on order with the company. The units will provide the same functionality for each of my Daikin mini splits in the house. I am looking forward to the release of the new product in May so that I will have all the control and data I need for heating my house in comfort while saving cost.

I am more then satisfied with the company and their products.

Jean Y. L.

Update: it works now.

These thermostats do not work with automation Homekit since a year. Support is not able to repair the problem. Do not recommend now until they'll find a solution. The app is not friendly user for Automation. Not working with Hilo too in Quebec.

Michelle L.

Awful response time for support. I didn't get a response to my request for 2 weeks. It wasn't until after I started leaving messages on their Instagram that someone finally replied to me. We were not about to get it working, even after asking two different electricians to look at it. Now we are waiting for a refund but they are ignoring messages again. Would not recommend.

Kevin S.

I will echo the rest of the one and two-star reviews: Avoid, avoid, avoid. I bought five smart thermostats from them, and two are glitchy (they constantly disconnect from Wi-Fi). When I tried contacting support, the only way to reach them was via email, and response times are non-existent. I have requested the two products to be replaced to use the warranty, and it has been crickets.

It's a super shady organization. Do not buy from them.

Rob M.

I first experienced Mysa while looking after a suite for a friend. I’ve used another Canadian company who has an early 240v thermostat and they worked okay, but were clumsy to manage. One died eventually and they did replace, but it was a difficult interface. Mysa not only has a solution for the baseboard heaters but also my infloor heating at a remote ski cabin. I haven’t had to use their costumer services yet, after a year of smooth use but I have read other reviews stating the user was thoroughly satisfied. I appreciate the monthly power user reports that are pushed out as well. It clued me into a renter who has left the thermostat cranked up and on hold before I ran up a huge bill. Love the look. Love the product. This review was not sponsored nor do I have any affiliation with anything remotely connected to the company.