nine10 Incorporated - Grande Prairie, Alberta

Redawna Kalynchuk

It has been about a year and a half year since my site was moved over to hosting with nine10 Incorporated due to a merger.

During that process they had a crash, which resulted in them losing my entire website.

12 years of my life's work which was my online work portfolio as well as my online store that I was just getting ready to relaunch, was gone.

In that year I lost major contracts, lost tens of thousands of income and the opportunity to take on new jobs because of the crash and the lack of action by nine10.

With 100,000's of Pinterest links broken and the traffic that comes with those links will forever affect my business. I will not ever be able to recover from this.

After a few "very brief" calls my site rebuild was put on the back burner for many months.

Concerned that I was not hearing anything from Ryan, I contacted them to get the site live which they did eventually do, though with many errors. I was patient and understood that because of the volume of websites they had to rebuild it would take a bit of time.

I was rewarded with an invoice stating they were doubling my rates and a broken portfolio.

I was incredibly disappointed with how I was treated. It was not a priority to nine10.

It has been a year since I moved my site to another hosting company, and I am still finding things which require fixing, not a good look in one's portfolio and it is still affecting my ability to earn an income.

If you want to deal with a company that cares about its clients, offers good communication and customer service, please look elsewhere.

They took away my ability to work and earn an income and could not care less. The stress caused by dealing with this company has been immense.

To lose 12 years of my hard work is devastating. They acted like it was nothing.

One star is generous.

Ellyn Vandekerkhove

Our organization recently worked through a full rebrand and website redesign with the team at nine10. This was a massive undertaking for us but the team worked with us to ensure that the outcomes met our individual needs, but were still within our own financial and organizational capacity. They made the process simple, painless, and even a lot of fun. I would highly recommend working with them especially for non-profits!

Zoe Brassart

We worked with Nine10 for a brand new website design for our Okanagan based catering company and could not be happier with the results!
The whole team was so professional, organized, and full of great ideas right from the beginning and throughout the entire process. They were quick to respond to my feedback and various requests. We love our new website and are so grateful for all your hard work.
Gumtree Catering highly recommends the Nine10 team for your website design needs!

Thank you!

Kimberly Wilton-Provencher

The team at nine10 was excellent to work with. They are professional, knowledgeable, creative and helpful group. They understood what we were looking for in creating our website and updating our logo’s. It was a pleasure working with Ryan and his team. I highly recommend nine10 for all your website and digital marketing needs.

Justin Staffen

An excellent job done by nine10! We felt like very demanding customers and nine10 delivered, every time. They were patient, open to feed back and criticism. They helped our vision come to life in exactly the way we wanted, even if at first we weren't 100% sure what we wanted! They are well priced. I feel like we got the best service and product for our budget. Everyone there is professional and a true master in their specific roles. 10/10 would recommend to anyone looking for a website or any of their other services. If you want high quality, high SEO's, and a company that will go above and beyond for you, then nince10 is the fit for you.

Donna Wilson

Ryan and the Nine10 crew are so wonderful to work with, the put the" E" in "Easy". The quality of work is second to none!! I always get many compliments about my website and logo!! Highly recommend these guys!

Alex Curry

Top notch company to work with! Ryan has been amazing. Easy to talk to, responsive, caring, ethical, and honorable. This group is very professional in their atmosphere, conduct, and product. Thank you Nine10!

Douglas Liu

Love the free webinar information on google my business! Will definitely use there service for improving my business social media content!