Resolved IT - Surrey, British Columbia

David U.

ResolvedIT provides IT support for the company I work for. Always prompt to reply when I need help, and have been very helpful in solving several Operation Critical outages I have experienced over the past two years. Would definitely recommend them to anyone looking to outsource IT support.

Jill F.

I am a new entrepreneur and business owner, and keeping operating costs and expenses down is critical. The team required access to a managed IT service that were efficient, qualified and patient. The Resolved team is just incredible, response times are amazing, cost effective for the service that you receive, and this company has an eye toward supporting non-profits and are values aligned with our company. Have been just great to work with and highly recommend.

Scott P.

Resolved IT has been a great partner for our business. Reid and his team are good communicators, and even better listeners. They worked through some technical quirks during on-boarding and have been supporting us and leading IT with a smile for years.

Aslan M.

Supporting our BC users remotely had been a challenge for our IT team for years. Then we found Resolved IT. Reid and the team at Resolved IT are more than service providers to us, they are a trusted extension of our IT team. Everyone in the office knows they are in good hands when RIT are on site.

Resolved IT are skilled professionals with a great work ethic and a commitment to quality work. Over the years they have helped us with everything from the most mundane jobs to system roll outs, network upgrades and SEV 1 emergencies. Every issue is resolved quickly and completely every time. They are a pleasure to work with.

Thanks guys!

Aslan Motahedin
Senior Director - MIS
XTL Transport Inc.

Andrea W.

Matt was extremely helpful and went above and beyond by coming in over the weekend to assist with switch issues during our cabling installation. His dedication and expertise ensured everything was resolved quickly, allowing us to stay on track. We truly appreciate his commitment and professionalism!

Eric O.

When we joined Reid and his team over at ResolvedIT we thought we were getting a team to provide your typical IT tech support. They've quickly proven that they're so much more. Their team's commitment has not only been to provide a high level of service with response times unheard of in the industry but to also be a true partner to our business that is highly invested and committed to our overall success.

Brent Y.

We are a company of 25 people who makes every effort to go paperless thus using systems to collect and share large amounts of information on a daily basis. This of course means we rely heavily on several software platforms.
When we had system issues we found our previous IT provider was always late to respond and we found the staff knowledge to be less than we would have liked, and each time we had an issue a different tech was assigned and we found they had to research the same issue we had before. This proved time consuming and expensive.
We made the difficult decision to move to another IT provider and took on the task of researching other companies in the field. After a time consuming process I met with the owner (Reid McConkey) of Resolve IT, and I knew right away this was the company we would use.
Shortly after our meeting with Reid we cut ties with our pervious provider and moved our business to Resolve IT.
Over night everything changed! When we had an issue we were contacted right away and the issues were resolved. We found the techs to be friendly, knowledgable and fast.
We've been with Resolve IT for about a year now and it's one of the best moves we made, and my only regret is we didn't move earlier. Brent Yerxa, INS Claims Services, Vancouver

Rhita E.

Reid is awesome! Our office migration went smoothly. he worked around our schedule. We received training and continuous support. I definitely recommend them for your business if you are looking to outsource your IT services.