Snow Squad - Greater Sudbury, Ontario

Léa A.

Mon amoureux travaille pour Snow Squad et ils ont un très bon training avant de pouvoir commencer. L'ambiance est superbe c'est une très bonne équipe. Chaque fois que je passe devant une maison ou l'entrée a été déneiger par cette entreprise c'est vraiment bien fait.S'il y a un problème, vous les contactez et ils feront tout pour le régler.

My boyfriend works for Snow squad and they get a really good training before being able to start. The environment is really good and its a very good team. Everytime I pass in front of a house that the driveway was done by snow squad, It was really well done. If there is a problem, you can contact them and they will do everything to take care of it.

marc G.

In general satisfied with service, driveway was cleared thoroughly during winter. They were a few challenges last season especially when receiving 20+ cm of snow, service time was long between first and second pass. Hopefully this can be improved next season. Thanks for the snow clearing service and we will look forward to your service in the fall.

Je suis satisfait du service que j'ai reçu au courant de l'hiver. Le stationnement était bien nettoyé et entretenu. Un petit avis, lorsqu'il y avait plus de 20 cm de neige, le temps entre la première passe et la seconde passe était un peu long, je souhaite bien que ce problème va être réglé la saison prochaine.

Merci

Marc

MadD M.

I don't often give 5 stars, and to be completely honest, Snow Squad almost received a 1 star rating due to the way that the sales rep initially handled my request.
Thankfully, Snow Squad has a General Manager (Mitch) that clearly cares about the company he works for, and took the time to immediately follow up to propose a solution and in turn, just created not only a 1 time client, but created a customer that will be hiring them for the full season next year as a result! Thank you for the quick call Mitch, and hopefully your effort gets recognized internally because you deserve it.

Dale T.

They checked a GPS and decided he couldn't do the job. If you advertise snow removal, you should be professional enough to figure out a solution. Not just pick and choose. There are no trees and he did not even ask where it was I parked, just made an assumption. Note there are no trees, note the driveway is not between two houses. Stay away as he picks and chooses who he wants if he is too busy. I have found a proper company, I will never call them for anything. You should so the same!

Serge G.

Following my review, Mitch personally reached out to apologize for the service not meeting expectations. He assured me that steps would be taken to improve things for the next season. Based on this conversation, I'm updating my rating from one star to three—looking forward to seeing the improvements. More to come!

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As a loyal client for the past four seasons, I initially appreciated the reliable service they provided. Unfortunately, last season I began to notice a troubling decline in their standards—snow removal was consistently delayed, and at times only partially completed.

I reached out to the operations manager to address these concerns. While he acknowledged the challenges in my area and assured me a quick resolution, the issues persisted throughout the entire season. Despite my numerous calls, voicemails, and messages, I received no follow-up from him. Feeling completely ignored, I decided to escalate the matter and emailed the General Manager. Sadly, my email went unanswered.

I am truly disappointed, not only by the degradation of their service but also by their complete lack of responsiveness and loyalty to longstanding customers. It’s disheartening to feel this undervalued after years of trust and reliance.

Dustin

It is unfortunate that I have to do this however my gf and I have called over half a dozen times about the workers blowing snow into our yard and I have not even received a call back from the operations manager. The instance in the photos i confronted the employee and the customer came out to talk to me and the plow driver. Very unprofessional

Dannica D.

Hired this company for a family friend, this was their first year getting snow removal, and I have to say it’s been the best service. Delaney always does a very thorough job. Definitely recommend!

Dakota R.

Austin who works here did my grandmother's driveway all year and did great! She was very grateful of his aid. He did not let her down once. He's a reliable worker. Much thanks.