Uniserve Communications Corporation - Vancouver, British Columbia

Jade S.

I was speaking with Theo for my mother in law about her internet problem, and he explained everything and the issue very clearly. He let us know we had to wait for a response about our internet connection and that it might take some time. He reassured us everything will be okay.

Mary J.

Exceptional Customer Service!

Tiho is professional, knowledgeable, and truly understands customer needs. He goes above and beyond to provide clear solutions with patience and care. Highly recommend!

Silent M.

The team here is excellent for helping me connect my internet. When it came time to move on Tiho helped me quickly and professionally! Was a wonderful team to help me get internet

Layne

These guys offered decent, cheap, and slow internet. All good for my needs. But when it came time to cancel my account it became a huge hassle to do so. It was repeatedly promised on various phone calls that my service would be terminated, but it was not. It took over 6 phone calls and 4 days to get something done that I would expect to take 5 minutes to maybe a few hours. It left such a bad taste in my mouth that I felt compelled to leave a review.

Princess P.

Don't waste your time. Their internet is extremely slow and so overpriced, service is poor too. I complained several times for the over a year that I had no reception in certain rooms in my hours (and my house is very small). They sent me a new modem. Recently the connection (or rather lack thereof) got so bad, I decided to quit them. They asked to mail the modem back at my cost. Every company I've been with before covers the cost of returning their equipment. Univserve REFUSED TO! Don't waste your time and money! Awful experience! They don't deserve even one star!
EDIT: As you can see, all they can do is respond to a bad review with their standard copy and paste reply. Uniserve, why are you asking me to waste more of my time to call you to allow you *opportunity to make things right* with me? You had that opportunity when I called you in the first place and asked to have the cost of shipping the modem back covered as it is NOT my fault your internet service sucks. What a BS!

Cantra I.

terrible constantly cutting in and out we are canceling and wouldn't recommend this to anyone. typical customer service bs we will do this do that full well knowing that they cant do anything. spoke with the field service guys and they are well aware in the office what the actual issues are

Sera

If you are looking for a fair, reliable, reasonably priced ISP, keep looking.

Uniserve used to be great — I’ve been with them since the mid-90s and even recommended them to friends. If I had problems, customer service was available pretty much any time I called and they were patient and helpful. That was the old Uniserve, which no longer exists.

Now, for starters, don’t have problems on weekends or evenings, because there won’t be any help, which is why I am venting here instead of talking to the nonexistent tech support. I couldn’t even leave a message.

Secondly, after numerous rate increases, my connection has gotten steadily worse. I am now paying for a service they don’t really provide and that makes the things I need my internet to do for me undoable. My connection speed is currently nearly half of what they are charging me for.

Furthermore, they have been overcharging me for god knows how many years — I looked up my plan on their website and its regular price is listed at roughly 80% of what I am paying.

I’ve been putting off switching to a different provider because switching is inconvenient. But it’s not as inconvenient as overpaying for substandard service. I’m done.

Mari-Louise H.

Don't waste your money. You can get better service at a better price elsewhere. I made a complaint about getting kicked off my internet every night. Every Night. They said there was nothing they could do. I had to just live with it. I did. For over a year. I missed a bill and they called. I questioned why I even stay with them...
They then gave me a new box. Finally. No credits to make up for the year and a half of terrible service. And then called to harass me for $6.40. I had misread my bill. Seriously. You can do better than them.